Terms of Service
Statement
All services provided by Quality Messenger Service are subject to the terms and conditions stated in this agreement. Quality Messenger Service reserves the right to update and/or amend the terms and conditions from time to time without notice. It is the responsibility of the customer to stay up to date with this agreement.
Quality Messenger Service is committed to making your experience as simple as sending a package from point “A” to point “B”. All prices are calculated by the mileage traveled between destination points and by the requested time of service. There are no hidden fees with Quality Messenger. When we quote you a price it includes everything up front.
I. Hours
Quality messenger service is available 24 hours a day, 365 days a year. Our normal business hours are 8:00am through 5:00pm
II. Services
Additional charges will apply on weekends, holidays, and after hours.
III. Service Area
The primary service area of Quality Messenger Service is the West San Fernando Valley. Special rates are available to companies that pickup and drop off within that area. Additional Charges may apply for some services outside of the primary service area. Certain service options are not available to all parts of Southern California.
IV. Rates & Quotes
Quality Messenger Service determines rates and quotes for deliveries. Rates are determined based upon distance of pickup and delivery locations, weight of the goods, and time of the delivery. With the exception of a situation where previous contracts have been established with the customer, QMS reserves the right to update and/or amend the standard and discount rate sheets from time to time without notice. It is the responsibility of the customer to stay up to date with current delivery rates. All initial quotes for deliveries provided to customers are not final as future charges may incur after an order has been placed due to various factors i.e wait time, attempt, etc. In the event that any further charges incur, it is the responsibility of the customer to financially compensate for these charges in order to ensure the proper delivery of the goods on time.
V. Placing Orders & Online Access Account
The customer may get quotes and schedule deliveries by calling QMS. The customer may also request opening an online account that will enable the customer to get quotes for deliveries, place orders online, and check his/her order history. By opening an account the customer agrees that he/she will be held financially responsible for all orders placed from the account. Furthermore, the customer may not use the account for getting quotes for any other purpose than to place orders through QMS. All orders placed through the phone and online are subject to the terms and conditions within this agreement.
VI. Lost or Damaged Goods
Quality Messenger Service limits its maximum liability to $50 (fifty U.S. dollars) for loss, damage, the actual value of package contents or the cost to recreate the contents of any package shipped, whichever is less. We will not accept liability for service for which the shipper has authorized QMS (either verbally or in writing) to deliver the shipment without obtaining a signature. We will not be liable for loss, damage or delay caused by events we cannot control, including but not limited to acts of God; transportation delays; weather conditions, etc.
All claims regarding damages to, loss or delay of any shipment must be submitted in writing to Quality Messenger Service corporate office within 15 calendar days of delivery of the shipment; otherwise QMS reserves the right to refuse the claim. Quality Messenger Service is not obligated to act on any claim until you have paid all transportation charges, and you may not deduct the amount of your claim from those charges.
VII. Delivery Time Guarantees
Quality Messenger Service may guarantee certain deliveries to be completed on or around specified times, or within specific time periods. In such a case, QMS only guarantees deliveries to the best of its ability and will not accept liability for failing to meet our delivery guarantee due to an incorrect address, the unavailability of the consignee or refusal to accept the shipment.
VIII. Restricted Goods
Quality Messenger Service shall not transport any items that are prohibited by law. Furthermore, QMS shall not transport alcoholic beverages, edible products, or items that are hazardous or dangerous in any form. QMS reserves the right to inspect goods, and determine whether any item is restricted and in such a case the right to deny service, regardless of previously established contracts.
IX. Waiting Charges & Pickup/Delivery Failures
In the event a shipment is not ready for pickup and a delay is thus caused to the scheduled pickup time, waiting charges will be applied to the order. Waiting charges will also be applied to the order if the person or persons at the delivery location are not ready or are unwilling to receive the shipment. In either case, unless otherwise instructed to follow specific instructions, QMS will attempt to immediately contact the person who placed the order and inform him or her of the situation and the applicable waiting charges. Currently the waiting charge is $0.50 (fifty cents) for every minute the driver making the delivery has to wait after the initial 10 (ten) minutes of the scheduled pickup or delivery time. In the event QMS is unable to contact the order placer in any such situation where a pickup or delivery is delayed or not possible, QMS will determine the best possible course of action, whether it be returning the shipment to the pickup location and in such a case additional charges may be applied, or leaving the shipment at the delivery location if such an action is determined to be safe by the driver.
X. Re-attempt Pickups/Deliveries
In the event a pickup or deliver is not possible, a re-attempt charge will be applied to the order. QMS reserves the right to determine the exact value of re-attempt charges.
XI. Order Cancellation
After a delivery has been scheduled, the customer may cancel the order free of charge within the first 15 (fifteen) minutes. If an order is cancelled after the first 15 minutes of placing the order, a minimum charge of $10.00 (ten dollars) or 50% of the order amount which ever is higher will be applied.
XII. Proof of Deliver (POD)
Completion of a delivery may be verified by calling the courier or by checking online within the customer’s account. The customer may also request a copy of the signature made at pick and/or delivery locations. Providing signature confirmation for a pickup or delivery to the customer is not a guarantee. In the event the courier is/was unable to attain a signature at pickup and/or delivery, QMS may provide verbal confirmation only.
XIII. Payment
The customer may pay for the courier services rendered at the time of placing orders or the customer may request an invoice billed to him or her. Our billing terms are net 15. It is the responsibility of the customer to make all payments on or before the due dates specified on the invoice. In the event a customer does not make payment, QMS reserves the right to charge late payment fees, deny services thereof, cancel the customers account, and take legal action. The customer may pay for the services rendered through major credit/debit cards by calling the courier or by making checks payable to “Quality Messenger Service.” In the event a check bounces or is returned, a returned check fee will be charged. QMS also reserves the right to request prepayment of all future orders thereof or deny service completely.